Parts and Service Money-Back Guarantee Policy
At AutoFastFit, we are committed to providing our customers with high-quality automotive parts and exceptional service. We stand behind the quality of our products and services and offer a money-back guarantee to ensure your satisfaction. Below are the terms and conditions of our money-back guarantee policy:
1. Eligibility:
- This money-back guarantee applies to purchases of automotive parts and services directly from AutoFastFit only.
- Purchases made through third-party retailers or service providers are not eligible for this guarantee.
2. Time Limit:
- Customers must request a refund within 30 days of the original purchase date to be eligible for a full refund.
- Refund requests made after this period may be considered at the discretion of AutoFastFit.
3. Proof of Purchase:
- Customers must provide proof of purchase, such as a valid receipt or invoice, when requesting a refund.
4. Condition of Parts:
- Parts must be returned in their original condition, unused, and in their original packaging.
- Parts that have been installed, damaged, or altered in any way may not be eligible for a refund.
- Used parts under a Warranty claim will also be considered. T&C's apply.
5. Service Guarantee:
- Our service guarantee ensures that automotive services performed by technicians meet industry standards and are performed with skill and expertise.
- If you are not satisfied with the quality of our automotive services, please contact us to discuss your concerns and potential refund options.
6. Return Shipping:
- Customers are responsible for the cost of return shipping for automotive parts unless otherwise stated.
- AutoFastFit is not liable for any damage or loss that occurs during the return shipping process.
7. Refund Process:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to be processed and reflected in your account.
8. Exclusions:
- Certain automotive parts or services may be excluded from this guarantee, as indicated at the time of purchase or during the service consultation.
- Parts that are custom-made or specially ordered may not be eligible for a refund.
9. Discretionary Refunds:
- AutoFastFit Limited reserves the right to refuse refunds or impose restocking fees for products or services that do not meet the eligibility criteria outlined in these terms and conditions.
10. Contact Information:
- To request a refund or inquire about the status of your refund, please contact our customer service team at autofastfit2@gmail.com.
11. Modification of Terms:
- AutoFastFit Limited reserves the right to modify or terminate this money-back guarantee policy at any time without prior notice. Any changes to these terms and conditions will be effective immediately upon posting on our website.
By requesting a refund under this money-back guarantee policy, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.